FAQ

FREQUENTLY ASKED QUESTIONS

When will my order ship?


Most orders ship on the same day we receive them. If not in stock locally Watches kept in stock in Basel, Switzerland will ship to customers direct in 4 to 5 days.

What are the shipping costs?


We offer free shipping on all EU orders for normal delivery. If express orders are required please contact us for shipping rates.

Is my payment safe?


Yes. Your payment is always 100% safe. Depending on your preferred checkout method, it's either handled by direct EFT to our account or PayPal - using the latest and highest level security protocols.

What warranties come with the watch?


We offer a full 2-year warranty. The warranty covers manufacturing defects on the watch itself (movement, case, crystal).

Can I talk to someone from your team before I buy?


You are always welcome to call us on the number listed in the contact us section.

What if I don't like my watch?


If you're not satisfied with your watch, we accept returns within 30 days of purchase - with no questions asked. As long as the watch is returned in an unworn condition, we will make a full refund of your payment.

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